The Fine Print

Hotel Policies

The Fine Print

Here is a brief overview of our policies at The Dewberry, from check-in to check-out and everything in between. Should you still have questions, please feel free to contact us: 843-558-8000 or reservations@dewberryhotels.com.

Arrival & Departures:

Check-In Time 
4PM (EST)

Check-Out Time
12PM (EST)

Requests for early check-ins & late check-outs will be handled based on hotel availability at the time of check-in. We invite you to enjoy our amenities while we accommodate your luggage with our compliments in a secure location until your room is available or you’re ready to depart. Should you need to confirm an earlier arrival than the hotel's standard check-in time or a departure later than check-out, please contact the hotel directly in advance.

Without notifying the front desk in advance may result in additional charges, including, but not limited to, late check-out fees and/or an extra night's charges being applied to your bill.

Cancellation Policy:

Our booking policy allows for full refunds on reservations that are canceled within 72 hours. Reservations must be canceled at least 72 hours prior to the 4 PM (EST) check-in on the day of your arrival to avoid a penalty fee of a one-night stay inclusive of taxes.

Please note: contracted group rates or special promotions may follow a different cancellation policy as stated and outlined at the time of booking.

Rates:

Rates are in US Dollars, per room, per night based on occupancy for two guests. Rates are subject to availability and applicable tax and service charges. Please note these may change without notice.

Deposits:

When booking with us, we require a one-night room deposit inclusive of applicable fees and taxes. We charge this deposit at the time of booking. All reservations must be guaranteed with a valid credit card.

Fees & Taxes:

Room rates are subject to 14% occupancy tax and a nightly destination fee of $2.
In-room Dining orders are subject to a 22% service charge, a $6 delivery fee, and applicable taxes.  Fees and taxes are subject to change without notice.

Early Departure:

All departures prior to the date agreed at the time of check-in will be subject to charges equivalent to a one-night stay inclusive of taxes. If a reservation is reduced in length of stay within the cancellation period, a penalty fee may apply.      

Resort Accessibility:  

ADA-compliant guest rooms are available and should be reserved in advance. Our Signature King, Grand King, and Grand Queen ADA rooms are graciously appointed to be entirely ADA Accessible. Our ADA rooms come equipped with a wheelchair-accessible bathroom entry, a roll-in shower with a diverter for a hand-held shower, and grab bars at the shower and toilet. The rooms have a level floor plan for wheelchair access and ADA-compliant window drapery and a shear pull rod. For more information, please contact the hotel directly.

Valet Parking:

Valet parking is available to all overnight guests for a charge of $45 per night.

PETS:

We apologize for any inconvenience, but pets are not permitted. For recommendations on local pet care and lodging, please contact a member of our Guest Services team at (843) 558-8000.

We understand that some guests require the assistance of a service animal. Under the ADA, people with disabilities have the right to be accompanied by their service animals if they have been trained to perform disability-related tasks for the benefit of a person with a disability. The ADA does NOT cover “emotional support animals”.

ROLLAWAY BEDS:

While we do not offer rollaway beds, we are able to accommodate extra guests in our suites that have sofas. Please be aware these are not sofa beds.  

CRIBS:

Complimentary cribs are available for guests. To ensure availability, please contact us prior to your arrival to request your crib(s).

Smoke-free Facility:

The Dewberry maintains a smoke-free environment throughout the hotel. Smoking is not allowed within any of our guestrooms, public spaces or on the rooftop terrace. If this policy is violated, guests will be charged the maximum cleaning fee.

Lost & Found:

The Dewberry is not responsible for lost, damaged, or stolen personal items. All rooms are equipped with in-room safes, and our Front Office offers a safety deposit box facility. Should any guests lose personal belongings while staying at The Dewberry, if recovered, the item will be recorded as 'found.’ The Dewberry keeps detailed records of all "found" items, which will be stored in Lost & Found. We will ship items back at the guest's expense. Any items in the Lost & Found, that are not claimed within thirty (30) days, will be donated to a local charity or discarded

DAMAGE & LOSS:

A guest will be charged at or after departure for repairs required to return a guest room to sale-able condition if damage occurs to the room or fixtures during a stay.

Hurricane Policy:

In the event of a hurricane watch or warning, as issued by the National Weather Service or state officials, the hotel will release any guest of their reservation or group contract obligation as long as the guest or group gives the hotel notice that they wish their reservation or group contract to be canceled.

Photography Policy:

To respect our guests' privacy, The Dewberry does not allow unauthorized photography or videography on property

Media photoshoots must be scheduled through: media@dewberryhotels.com.

On-site photography and videography will be permitted in the following circumstances: contracted meetings, events, and weddings, which must be coordinated in advance through: sales@dewberryhotels.com