The Nitty Gritty/The Fine Print

Hotel Policies

The Nitty Gritty/The Fine Print

Here is a brief overview of our policies at The Dewberry, from check-in to check-out and everything in between. Should you still have questions, please feel free to contact us: 843-558-8000   reservations@dewberryhotels.com

Arrival & Departures:

Check-In Time 
3PM (EST)

Check-Out Time
12PM (EST)

Requests for early check-ins & late check-outs will be handled based on hotel availability at the time of check-in. We invite you to enjoy our amenities while we accommodate your luggage with our compliments in a secure location until your room is available or you’re ready to depart.  Should you need to confirm an earlier arrival than the hotel's standard check-in time or a departure later than check-out, please contact the hotel directly in advance.

Without notifying the front desk in advance may result in additional charges, including, but not limited to, late check-out fees and/or an extra night's charges being applied to your bill.

Rates:

Rates are in US Dollars, per room, per night based on occupancy for two guests. Rates are subject to availability and applicable tax and service charges. Please note these may change without notice.

Deposits:

When booking with us, we require a one-night room deposit inclusive of applicable fees and taxes. We charge this deposit at time of booking. All reservations must be guaranteed with a valid credit card.

Fees & Taxes:

Room rates are subject to 14% occupancy tax and a nightly destination fee of $2.
In-Room Dining orders are subject to a 22% service charge, $6 delivery fee and applicable taxes.  Fees and taxes are subject to change without notice.

Early Departure:

All departures prior to date agreed at time of check-in will be subject to charges equivalent to a one-night stay inclusive of taxes. If a reservation is reduced in length of stay within the cancellation period, a penalty fee may apply.   

Cancellation:

We require notification of cancellation at least 72 hours prior to the 3PM (EST) check-in on the day of your arrival to avoid a penalty fee of a one-night stay inclusive of taxes.

Resort Accessibility:  

ADA compliant guest rooms are available and should be reserved in advance. Our Signature King, Grand King and Grand Queen  ADA rooms are graciously appointed to be entirely ADA Accessible. Our ADA rooms come equipped with a wheelchair accessible bathroom entry, roll in shower with diverter for hand-held shower, and grab bars at shower and toilet. The rooms have a level floor plan for wheelchair access and ADA compliant window drapery and a shear pull rod. For more information, please contact the hotel directly.

Valet Parking:

Valet parking is available to all overnight guests for a charge of $36 per night.

PETS:

We apologize for any inconvenience, but pets are not permitted. For recommendations on local pet care and lodging, please contact a member of our Guest Services team at (843) 558-8000.

We understand that some guests require the assistance of a service animal. Under the ADA, people with disabilities have the right to be accompanied by their service animals if they have been trained to perform disability-related tasks for the benefit of a person with a disability. The ADA does NOT cover “emotional support animals”.

ROLLAWAY BEDS:

While we do not offer rollaway beds, we are able to accommodate extra guests in our suites that have sofas. Please be aware these are not sofa beds.  

CRIBS:

Complimentary cribs are available for guests. To ensure availability, please contact us prior to your arrival to request your crib(s).

Smoke-free Facility:

The Dewberry maintains a smoke-free environment throughout the hotel. Smoking is not allowed within any of our guestrooms, public spaces or on the rooftop terrace. If this policy is violated, guests will be charged the maximum cleaning fee.

Lost & Found:

The Dewberry is not responsible for lost, damaged, or stolen personal items. All rooms are equipped with in-room safes, and our Front Office offers a safety deposit box facility. Should any guests lose personal belongings while staying at The Dewberry, if recovered, the item will be recorded as 'found.’ The Dewberry keeps detailed records of all 'found' items, and will make a reasonable effort to contact the guest if an item is left in the hotel's guest room after the guest has checked-out which will be placed in our Lost & Found safety box. We will ship items back at the owner's expense. Any items in the Lost & Found, which are not claimed within ninety (90) days, will be donated to a local charity or discarded.

DAMAGE & LOSS:

A guest will be charged at or after departure for repairs required to return a guest room to sale-able condition if damage occurs to the room or fixtures during a stay.

Photography Policy:

To respect our guests' privacy, The Dewberry does not allow unauthorized photography or videography on property. Professional photography sessions may be arranged at The Dewberry for a location fee and need to be arranged 7 days in advance.

Media photoshoots must be scheduled through: Media@dewberryhotels.com.

On-site photography and videography will be permitted in the following circumstances: contracted meetings, events and wedding, which must be coordinated in advance through:  sales@dewberryhotels.com

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